Parent Concerns

At Los Lunas Schools, "Every Student Matters. Every Moment Counts" is more than just a motto. It is what guides the partnership of the student, parent, and school to ensure our students get the best educational opportunities available. For the most part, parents and guardians maintain great relationships with their student’s teachers, principals, and other professionals at school. But sometimes, questions or concerns arise. When this happens, what should you do? Here’s a simple guide to Los Lunas Schools’ concern/complaint resolution process.

1. Communicate Respectfully
   Respectfully discuss your concerns, and work together to seek a mutually-beneficial resolution. Remember that everyone has the same goal: your student’s best interest, and those of all the students in your school. Please allow twenty-four hours for a response. The formal complaint process may be found in Board Policy, but for informal complaints, please do the following:
2. Social media
   Please note that posting information regarding your concerns on social media, may result in a parent waiving FERPA rights.
3. Start at the lowest level
   If you have a concern, first try to resolve it by discussing the situation with your student’s teacher, counselor, or other professional. Disputes and misunderstandings are often best resolved in person. Often, misunderstandings can be cleared up or issues addressed through a conversation at the school level. List of schools
4. If the issue isn't resolved, talk to a school administrator
   Some concerns can’t be resolved at the lowest level. Therefore, you should schedule a meeting or phone call to discuss the situation with your school’s assistant principal, then if necessary, the principal. List of principals
5. District office
   If after discussing the situation with the principal you still feel there has not been a satisfactory resolution, you may refer the complaint to the district level and the site’s advocate. List of advocates
6. Superintendent's office
   If the issue is still not resolved after going through all the steps above, please contact the Superintendent's Office at (505) 865-9636/Fax (505) 865-7766.
7. Model appropriate behavior
   Young people learn how to handle real-life situations from the behavior exhibited by the adults around them. This process provides a framework parents can use to teach their children courteous, respectful, and effective ways to resolve conflicts.